Return Policy
Last updated 06 04, 2025
We want you to be confident in what you order from Purity Peptides. This policy explains when returns, replacements, or refunds are available. Please read it before placing your order, since research peptides carry different rules than standard retail products due to cold-chain handling.
1. Return Eligibility
We accept returns or replacements under the following conditions:
- The item received is defective, damaged in transit, or does not match its listed specifications
- You received the wrong item compared to what you ordered
- The claim is made within 7 days of the delivery date
- You have proof of purchase, such as your order number
2. Non-Returnable Items
The following cannot be returned once shipped:
- Research peptides that have left our cold-chain packaging and been received in good condition, due to the impossibility of verifying storage conditions once outside our control
- Any product for change-of-mind reasons rather than a defect, damage, or fulfillment error
- Opened or used skincare and cosmetic products, unless defective
- Products explicitly marked as final sale at the time of purchase
3. Damaged or Incorrect Items
If your order arrives damaged, incomplete, or different from what you ordered:
- Take clear photos of the item and its packaging before doing anything else
- Contact us within 7 days of delivery with your order number and photos
- Do not discard the original packaging until the claim is resolved
4. How to Start a Return
Contact Us
Email support with your order number and the reason for your claim. We respond within 24 hours.
Claim Review
Our team reviews your claim and, if approved, provides instructions specific to your situation.
Resolution
Depending on the issue, we send a replacement, issue a refund, or request additional information.
Confirmation
Once resolved, you receive written confirmation of the outcome by email.
5. Refund Processing
Once a return or claim is approved:
- Refunds are processed within 5 to 10 business days of approval
- Card and PayPal refunds may take an additional 3 to 5 business days to appear, depending on your bank
- CashApp, Venmo, Zelle, and Chime refunds are sent directly to you and are typically faster
6. Order Cancellations
Orders can be canceled free of charge before payment has been confirmed by our team. Once payment is confirmed and an order enters processing, it may not be possible to cancel, since research peptides are often prepared and packed shortly after payment is verified. To request a cancellation, contact us immediately with your order number.